General Frequently Asked Questions

Are Remke products American made?

What are Remke’s hours of operation?

How do I contact Remke?

Where is Remke located?

Are Remke products ISO certified and RoHS compliant?

What is Remke’s minimum order amount?

How quickly do orders ship?

How will my order ship?

What method of payment does Remke accept?

Does Remke accept broken package orders?

Where do I send my order?

What is your return policy?

Can I request product samples?

How do I find a distributor in my area?

 

Answers

Are Remke products American made?

Yes. Over 95% of all products sold are manufactured in our Wheeling, IL plant.

What are Remke’s hours of operation?

Our office hours are 7:30 AM to 4:30 PM Central Time.

How do I contact Remke?

During business hours please call 800-383-1524. We can also be reached by fax at 847-541-7245 or by email at customercare@remke.com.

Where is Remke located?

Our corporate offices and manufacturing plant are located in Wheeling, Illinois (a northwestern Chicago suburb).

Are Remke products ISO certified and RoHS compliant?

Yes. Our ISO certificate plus RoHS and REACH compliance statements can be viewed on our Quality & Compliance page on this website.

What is Remke’s minimum order amount?

$75.00 net domestic. $200 net international.

How quickly do orders ship?

Cord connector & wire mesh grip orders usually ship within 2 - 3 days after receipt of order. Molded connector & cordset orders usually ship within 7 - 10 days after receipt of order. Overnight & expedited shipments are honored upon request based on stock, quantity and receipt of purchase order by 11:30 AM Central Time.

How will my order ship?

Domestic: Standard orders are shipped UPS Ground unless otherwise requested. We will also ship by Federal Express and DHL with a customer supplied account number. Please contact customer service for alternate carriers or shipping methods.

International: International freight is at customer expense including all taxes, tariffs and fees. For FedX, UPS or DHL the account number must be supplied at time of order. Remke will provide estimated weight & dimensions to our best ability; however, these should be considered approximates.

What method of payment does Remke accept?

Remke accepts Visa, MasterCard & American Express as well as bank transfers (fees may apply). An open account can be established with an approved credit application.

Does Remke accept broken package orders?

Yes, as long the $75 minimum order requirement is met.

Where do I send my order?

Standard orders can be faxed to 847-541-7245 or sent by email to customercare@remke.com

What is your return policy?

Remke will accept product returns where material of construction is defective or may not fit the customer application. All returns must have prior approval from our customer care center and restocking charges may apply.

Can I request product samples?

Yes. You can request a sample on our Information Request Form or by email to customercare@remke.com

How do I find a distributor in my area?

By contacting your local Remke sales representative. All Remke sales reps are listed on our Sales Locator page where you can search by your zip code and/or city & state.